Merchants Fleet Management
What are the top three qualities that you look for when bringing on new employees?
There are several characteristics for prospective employees that are essential for success at Merchants Fleet Management. The first is the ability to work as part of a team. This requires the individual to possess strong interpersonal skills, be humble and be focused on meeting team goals. Secondly, the individual must be committed to providing exceptional customer service. There is a strong recognition at Merchants that our customers come first and that there be flexibility in how employees respond to customer requests. If we are unwilling to take care of our customers, another company will. This is a competency measured on all performance reviews regardless of the individual’s position. Lastly, the willingness to give back to the community is very important. The company provides all employees paid time off to volunteer time to local agencies.
Is there an interesting fact about your company that many people are not aware of?
Many people think we are just a pre-owned dealership however, our iconic dealership is just one division of Merchants Automotive Group. Merchants Fleet Management is the largest segment of Merchants Automotive Group and is a top 10 fleet management company; leasing and managing over 40,000 vehicles across the U.S. We service business and government agencies providing leased vehicles as well as associated services to help our customers take their fleets further.
How would you sell a recent college graduate on coming to Hooksett to join Merchants Fleet Management?
Beyond being one of the top ten fleet leasing companies across the United States, we are also Great Place to Work certified and voted 2017 Best Company to Work For by Business NH Magazine. We invest in our people through training and mentorship, and offer tuition reimbursement programs as well for those interested in advanced degrees. Merchants Fleet Management understands the need for a work-life balance and offers programs such as; wellness, summer flex time, breakfast stations, generous PTO, ten paid holidays, 16 paid volunteer hours, and community service opportunities.
Tell us more about the professional development opportunities you provide to young professionals.
Merchants Fleet Management offers several programs for professional development. Our tuition reimbursement program provides assistance of up to $7,500 annually toward a certificate, undergraduate, graduate, or competency based program. Merchants University allows employees to complete internal workshops over several years, enabling them to earn either a Merchants Bachelor’s or Master’s degree. We also provide a mentorship program for all employees, designed to engage, develop, and empower talent within the company and provide opportunities for networking and professional development.
We know you love the Granite State, so tell us:
Are you a NH native, a transplant from another state/country or a “boomerang?”
Merchants Automotive Group, originally Merchants Motors, first opened its doors in Manchester. As we grew, the company moved to Hooksett – the current headquarters for Merchants Automotive Group. Merchants Fleet Management shares the headquarters building in Hooksett while also having satellite offices in the Chicago and San Antonio markets and sales reps throughout the country.
In three words or less, describe NH.
Mountains, Oceans, Lakes.
What’s your favorite ‘hidden gem?’
Tupelo Music Hall offers intimate performances of many concerts and shows for all to enjoy.
What’s your favorite restaurant for a bite with the team?
Republic offers Mediterranean food and wine served in a relaxed environment with local artwork. It is a favorite of many employees and ownership.
Where’s your favorite place to getaway for the weekend?
Lake Winnipesaukee is a great place to enjoy the lakes, mountains, and nature that New Hampshire has to offer.
Ice cream or pizza? Where do you go to get your favorite?
If you met someone new to the area, where in New Hampshire would you recommend they visit?
Portsmouth for food and shops, north to the mountains or the lakes for hiking, biking and views and east to enjoy our beautiful coastline and beaches .
Why do you choose to stay, work, and play in New Hampshire?
Where else in the country can you live where you can be moments away from the ocean, the mountains, deep routed U.S. historical landmarks, top employment opportunities, city life, and peaceful open county?