This internship listing has expired and may no longer be relevant!
2 Apr 2019

College Internship Intensive Case Management Internship

International Institute of New England – Posted by IINE-NH Manchester, New Hampshire, United States, New Hampshire, United States

Internship Description

Job Description
The International Institute of New England is a 501(c)(3) non-profit serving refugees and immigrants in Boston, MA, Lowell, MA, and Manchester, NH. The Institute offers internships to students, graduate students, and recent graduates with demonstrated interest or experience in supporting refugee, asylee, and immigrant populations. Each internship includes an educational component, through which interns contextualize their experience and reflect on their service. Interns can also expect to spend some time each week supporting their office’s front desk, assisting the Office Manager and learning to better navigate the services at the Institute.

All internships are unpaid and correspond roughly with the US semester system:
Spring Internship: January 7, 2019 – April 26, 2019
(Applications requested by December 1)
Summer Internship: May 13, 2019 – August 23, 2019
(Applications requested by April 8)
Fall Internship: September 9, 2019 – December 20, 2019
(Applications requested by August 5)

First consideration is given to applicants that can commit at least 12 hours (IINE-Lowell or IINE-Manchester internships) or 16 hours (IINE-Boston internships) over the course of one of the semesters outlined above. Applicants are encouraged to apply regardless of whether their schedule fits the semester system; IINE makes exceptions on a case-by-case basis. Slots fill quickly and candidates are encouraged to apply earlier than the requested date above.

Intensive Case Management (ICM) Internship Overview
Preferred Communities, an intensive case management (ICM) program, supports the integration of especially vulnerable refugees and immigrants. The PC Specialist helps clients reach self-sufficiency through strengths-based case management services related to their basic needs, access to adequate healthcare, community support, and family wellness. ICM interns will learn about services and resources available to newly arrived refugees, and will assist the PC Coordinator as he/she connects clients with those offices and agencies.
Reports To: PC Specialist
Location: Manchester, NH

Key Responsibilities:
• Participate in weekly supervision with Preferred Communities Coordinator
o Conduct home visits alongside PC Coordinator
• Help facilitate intakes and create self-sufficiency plans with new clients
• Conduct community and cultural orientation workshops for recently arrived refugees
• Assist staff with case management including:
o advocating for health and social services
o helping to coordinate referrals to a wide variety of social services
o transporting clients to/from appointments
• Help develop curriculum for educational or support groups based on clients’ needs
• Manage client records and document client interactions through case notes in online database
• Assist case managers and clients with crisis management services, as needed

• Interest in international, refugee, asylee, and/or immigrant issues
• Undergraduate and graduate students in the field of or related to Social Work, Psychology, International Affairs, or Political Science preferred
• Ability to work respectfully in a multicultural environment
• Patience speaking with non-native English speakers/non-English speakers
• Experience interacting with social welfare agencies preferred
• Experience advocating on behalf of others
• Excellent oral and written communication skills
• Highly organized with great attention to detail
• Ability to handle multiple tasks and to switch gears quickly
• Professionalism, discretion, and maturity in dealing with confidential information
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Language skills in Arabic, French, Swahili, or Nepali preferred
• Driver’s license and car required

Learning Objectives:
• Recognize common social and cultural barriers faced by immigrant and refugee populations
• Understand and convey the importance of accessing community services and public benefits
• Develop strong advocacy and people skills
• Identify best practices associated with case management and how to effectively conduct client meetings
• Identify and access community resources and services, particularly those that cater to the needs of refugees and immigrants.
• Understand the US Refugee Resettlement program, as well as what part VOLAGs and resettlement agencies like the International Institute of New England play in receiving and integrating refugees.
• Respectfully express and engage ideas and values in a multicultural, multilingual environment.

How to Apply

Please apply using the link below. As part of your application you will be asked to submit a cover letter, resume, and the contact information for at least 3 references. For more information, including a full list of our internships, please visit the International Institute of New England’s website at Any questions should be directed to the Institute’s Internship Program at

Internship Categories: Other. Internship Types: College Internship. Internship Tags: case management, Immigrant, refugee, and social work. Salaries: Unpaid.

57 total views, 1 today

Apply for this Internship